Due to this item being custom made, once it is complete there are no refunds. No returns or exchanges as every other piece is custom made. Items may have small imperfections such as bubbles and lines.

 

Due to the nature of resin, shifts in flowers do happen and therefore we will try our best to create the layout requested but can not guarantee the final layout. We have the right to make adjustments as needed with the flowers to create a beautiful layout and fill as needed. 

Once we receive your order, we will send you detailed instructions on how to ship your flowers to us.

 

*PLEASE READ OUR INSTRUCTIONS CAREFULLY, AS FAILURE TO FOLLOW DIRECTIONS CAN LEAD TO DESTROYED, MOLDY FLOWERS, WHICH ARE NOT EASILY OR BEAUTIFULLY PRESERVED*

 

Once we receive your flowers, we start the drying/preservation process, which can take anywhere from 1-3 weeks.

 

At that time, we will send you layout(s) for approval. Once approval is received, your custom piece will begin production, which will take several pours, and can take up to a few weeks. Once it is complete, it will be demolded, checked for imperfections, sanded down as needed and top coated. 

 

After your piece has the top coat applied, it takes 48-72 hours to completely cure, and then we will package it and send it to it's rightful home!